# 4 months waiting for a ticket refund, please help **URL:** \ **Category:** Speak about Hellfest 2023\ **Created:** [Septembre 20, 2022, 5:33 UTC](https://forum.hellfest.fr/t/4-months-waiting-for-a-ticket-refund-please-help/1391 "2022-09-20T17:33:40Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![WNP](https://forum.hellfest.fr/letter_avatar_proxy/v4/letter/w/eb8c5e/32.png) [@WNP](https://forum.hellfest.fr/u/WNP)\ **Post date:** [Septembre 20, 2022, 5:33 UTC](https://forum.hellfest.fr/t/4-months-waiting-for-a-ticket-refund-please-help/1391/1 "2022-09-20T17:33:40Z")
Hi everyone After holding onto my Hellfest 3 day pass since 2019, unfortunately I had to cancel my trip this year. I processed the refund through the festival website, but I didn’t realise that it would be automatically credited to the card I used to pay back in 2019, which it doesn’t exist anymore. I have sent multiple emails and bank statements to the Billeterie team, with only 3 responses since May, and no follow up regarding my refund. Could someone from the team please help me get this resolved? I’ve been a supporter of Hellfest since 2008, and I never requested for a refund after the cancellation of two editions, but this is really poor customer service. Very disappointed ---
**Author:** ![Mac\_Seb](https://forum.hellfest.fr/user_avatar/forum.hellfest.fr/mac_seb/32/3046_2.png) [@Mac\_Seb](https://forum.hellfest.fr/u/Mac_Seb)\ **Post date:** [Septembre 20, 2022, 7:42 UTC](https://forum.hellfest.fr/t/4-months-waiting-for-a-ticket-refund-please-help/1391/2 "2022-09-20T19:42:22Z")
> [@WNP](#): > > Hi everyone > > After holding onto my Hellfest 3 day pass since 2019, unfortunately I had to cancel my trip this year. > > I processed the refund through the festival website, but I didn’t realise that it would be automatically credited to the card I used to pay back in 2019, which it doesn’t exist anymore. > > I have sent multiple emails and bank statements to the Billeterie team, with only 3 responses since May, and no follow up regarding my refund. > > Could someone from the team please help me get this resolved? > > I’ve been a supporter of Hellfest since 2008, and I never requested for a refund after the cancellation of two editions, but this is really poor customer service. Very disappointed Hi W., Please contact me by MP (click on ‹ E-mail › below my profile) and send informations regarding your ticket and the answers received. I will try to do my best 😉 ---
**Author:** ![WNP](https://forum.hellfest.fr/letter_avatar_proxy/v4/letter/w/eb8c5e/32.png) [@WNP](https://forum.hellfest.fr/u/WNP)\ **Post date:** [Septembre 21, 2022, 6:12 UTC](https://forum.hellfest.fr/t/4-months-waiting-for-a-ticket-refund-please-help/1391/3 "2022-09-21T06:12:46Z")
Thanks Mac, I’ve sent you the details! :horns: