Hello all,
As you might already know, Hellfest has partnered with Reelax Tickets (instead of TicketSwap) to handle the official resale of Hellfest tickets.
I listed below the questions we had so far and i’ll update it throughout the year.
You can also visit the general FAQ of Reelax tickets.
WARNING
We were notified that there have been phishing attempts sent to people looking for tickets. Please be cautious when you’re using a link and make sure you’re on the right website.
If you have a doubt or have yourself faced such an attempt, please contact the Reelax Tickets support on support@reelax-tickets.com.
Questions about the resale and purchase of Hellfest tickets on Reelax Tickets:
Q: Is there an app for Reelax Tickets?
A: There is no app available. You must use their website
Q: How should I proceed to buy secondhand tickets?
A: You need to sign in to Reelax Tickets and look for the Hellfest event. You have to select the buyer button to be registered on the waiting list.
/!\ It’s also limited to TWO tickets per account.
Q: How should I proceed to sell a ticket on Reelax?
A: You must also sign in and look for the Hellfest event. You must select the seller button and follow the instructions.
As a seller, you must be vetted by Reelax Tickets, which will require an official ID. Please ensure that you have completed this part otherwise the sale will not go through.
Q: How does Reelax Tickets work?
A: Reelax Tickets automatically send e-mails to people registered on the waiting list. 90% of the recepients received it based on their listing ranking, while 10% received it randomly.
If you haven’t registered yet, make sure you do so ASAP to enhance your chances to receive an e-mail.
Q: I have scored all the tickets I need, do I have to unsubscribe from the waiting list?
A: Reelax Tickets will automatically remove you from the waiting list once you have purchased all your tickets (1/1 or 2/2). If you were looking for two tickets and you only bought one, you will keep receiving the e-mails until the last purchase is completed.
Q: What are the applicable fees for secondhand tickets?
A: There are no fees applicable to the sale of tickets.
If you’re a buyer, you will have to pay a 10% fee on the face value of the ticket. This means that if you purchase the ticket at 329€, you will pay a total price of 361.90€, with fees amounting to 32.90€.
Q: What are the highest and lowest prices I could buy/sell a ticket for?
A: The face value of the ticket can’t be lower than 110€ or higher than 329€.
Q: Is it possible to do a private sale?
A: You can. However, it also falls under the same price limits.
Q: Can I sell my Collector Pack (4D pass + The Bible)?
A: Collector packs are open to sale on Reelax Tickets. However, you cannot sell the book on this platform, only the 4D pass, within the limit of 329€.
Q: Can I transfer the reimbursement insurance to the buyer of my ticket(s)?
A: You can’t. The reimbursement insurance is automatically withdrawn when you resell your ticket(s).
Q: My e-mail service provider is Yahoo and I haven’t received the confirmation request. Is it normal?
A: Reelax Tickets is facing a technical issue with Yahoo which they’re currently working on.
Q: How should I proceed to change the name on a ticket I bought on Reelax?
A: You need to reach out to Reelax Tickets support team to provide you with the order reference needed on https://tickets.hellfest.fr/
Q: Can the buyer change the name on Reelax Tickets if we do a private sale?
A: If you choose to make a private sale with someone specific, you have the option to change the name on the ticket while making the purchase.